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subject > person or group > person > customer |
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customer (client) | ||||
subject | fact |
customer | is a synonym of client | ![]() |
has definition A person who make decisions about ordering and paying for software (in contrast to user); customers are those who have the problem that is being solved by the development of software | ![]() | |
demands new and updated software | ![]() | |
expects software to be of high quality and to be produced rapidly | ![]() | |
has goal either to increase profits or to run their business more effectively | ![]() | |
is a subtopic of 1.4 - Stakeholders in Software Engineering | ![]() | |
is concerned with efficiency | ![]() | |
is concerned with reliability | ![]() | |
is a kind of person | ![]() | |
is a kind of stakeholder | ![]() | |
likes software that helps their organization save or make money, typically by making the users and the organization as a whole more productive | ![]() | |
makes decisions about ordering and paying for the software | ![]() | |
may be a user of software | ![]() | |
often want to understand the architecture so they can be confident the software is being designed well and can monitor development progress | ![]() | |
should be involved in requirements analysis, user interface design and deployment, and also may play a role in design, quality assurance and project management | ![]() | |
should be made to feel involved in the software engineering process resulting in fewer mistakes being made and greater acceptance of the finished product | ![]() | |
wants software that solves problems at an acceptable cost in terms of money paid and resources used | ![]() | |
stakeholder | must agree on requirements | ![]() |
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